Refund Policy
At Fine Line Flag, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed.
Return Window
Our return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we are unable to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in original packaging
- Proof of purchase is required
Please do not send your purchase directly back to the manufacturer.
Return Process
To initiate a return, contact us at info@finelineflag.com. Once your return is approved, you will receive instructions for returning the item.
Refunds
Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund.
If approved, your refund will be processed and applied to your original method of payment within a certain number of business days, depending on your payment provider.
Late or Missing Refunds
If you have not received a refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank, as processing times may vary
If you’ve completed these steps and still have not received your refund, please contact us at info@finelineflag.com.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@finelineflag.com for assistance.
Return Shipping
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund.
Prepaid return shipping labels are included for eligible subscriptions under the Retire & Refresh program and are governed by the terms of that program.
If you are returning an item valued over $75 outside of the Retire & Refresh program, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items without tracking.
Contact Information
If you have questions regarding this Refund Policy, contact us at info@finelineflag.com.
