Yes, all orders are trackable, regardless of what shipping option you choose. After your order ships, you will receive an email with tracking number.
Morning orders go out the same day - the rest leave us the next business day. Your confirmation email will have tracking information with a delivery estimate.
When in doubt refer to our shipping policy.
If you aren't happy, we aren't happy. Really! We won't rest until you are completely happy, and them some.
For general policies, head over to our return policy.
We know a lot of custom orders are for special events, so we do everything we can to get them finished and in your hands as quickly as possible. Custom embroidery work usually ships within a week.
Unfortunately, custom made to order products are not returnable. Remember, we made it for you. But... we won't rest until you love it!
Yes, we happily ship worldwide. Just choose your method of shipping at checkout, and the cost will be calculated.
Glad you asked. Every flag has a personality and every one of our American flags has a unique registration number. (You'll find it on the dog tag.)
It's easy, go register your flag.
Absolutely! Remove the dog tag before flying. Head over to registerflag and enter your unique #. Then use your dog tag as a key chain, or dog tag.
Yes! Washing your flag is good flag maintenance and shows pride of ownership. You'll get several benefits. Your flag will look more vibrant, fly higher, and last longer. Kinda like you, if you wash regularly. Here is our complete guide to flag care.
Yes, definitely. In our perfect world, our flags would be rolled so they don't have creases from folds. Still working on that one.
It helps to know your flag's material, but ironing with care will make your flag relax and fly with pride.
This is one of the most frequently asked questions for good reason.
Outdoor flags serve on the front line, in harm's way. Government agencies only expect an outdoor flag (outside 24/7) to last 90 days. That's just too short.
Conditions vary but we expect our flags to last much longer. As a matter of fact, some of our flags have served for years.
That's why we do our best to teach flag care and maintenance. But there is no perfect answer because each flag's life is unique. Registering your flag is the first step in protecting it for life.
When it comes time to retire your American flag, the preferred method stated in the US Flag code is to burn the flag. But most flags these days are made of nylon or polyester. So, it may not be safe or legal ( check local laws) to burn your flag. Don't worry there are alternatives. We cover the best ones here.(Coming Soon.)
Yes! The American flag is a living symbol and End of Watch is a sad time. That's why we ask you to register your flag on purchase. We'll help you care for the flag through service, determine when retirement is the best choice, and make replacement as easy as possible.
We've tried to cover the basics, but there are always unique situations.
If you spot a unicorn, catch a rainbow, or just want to say hi, you can always contact us. We'll respond as fast as we can.
ABSOLUTELY NOT! We're here to serve your wildest flag desires. We value your privacy as much as we value our own and we will protect it as our own.
Here's how we feel about Privacy .
In general, no. But we have in the past and we are open to wholesale partnerships depending on the situation. If you are interested please contact us.
Yes. We have partnered with many organizations and are always happy to help. If you think it's a good fit, contact us directly.