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  • Add description, images, menus and links to your mega menu

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  • Link to your collections, sales and even external links

  • Add up to five columns

    • Refund policy

    Fine Line Flag wants you to be happy with every order. If you're not, here's how we handle returns.

    Return Window

    You have 30 days from the delivery date to request a return. Items must be unused, in original condition, and in original packaging (if applicable).

    Items That Cannot Be Returned

    • Custom-embroidered flags
    • Gift cards
    • Items marked "Final Sale" on the product page
    • Downloadable products, if any

    How to Start a Return

    1. Email us at info@finelineflag.com within 30 days of delivery, with your order number and reason for return.
    2. We'll reply within 2 business days with a return authorization and prepaid return shipping label.
    3. Ship the item back using the label we provide. Return shipping is free.
    4. Once we receive and inspect the item (within 3–5 business days), we'll issue your refund.

    Refunds

    Refunds are issued to the original payment method. Once approved, refunds typically post within 5–10 business days depending on your card issuer or payment provider.

    We refund the full product price. Original outbound shipping costs are non-refundable unless the return is due to our error (wrong item, damaged in transit).

    Damaged or Wrong Items

    If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We'll send a prepaid return label and either send a replacement or issue a full refund, your choice.

    Exchanges

    For size exchanges on apparel, start a return following the steps above and place a new order for the correct size. Exchanges are processed as return + new order, which is usually faster than swapping.

    Late or Missing Refunds

    If you haven't received a refund within 10 business days of our confirmation, check with your bank or card issuer first, then contact us.

    Questions?

    Email: info@finelineflag.com
    We aim to respond within 1 business day during weekdays.